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Terms and Conditions

Initial Arrangements

When contacted to receive counselling online or face to face you will collaborate on a contract of agreement and boundaries to ensure counselling is safe, ethical and based on the strengths and needs of each individual.  

All counsellors are bound by the confidential and ethical codes of conducts as stated by their registration body: BABCP

Information will be provided which is your responsibility to read and approve.



Information will be requested to ensure you are suitable for online counselling. Further information will be required to measure and assess your personal progress and goals set as you progress. The results of these are always shared with each individual or ‘client.’

Contact with counsellors will take place within pre-arranged appointment times and any contact outside of these times is to be only for making or re-scheduling appointments.


If a counsellor believes at any stage that online counselling may be harmful to an individual, the contract will be brought gently to an end, with alternative support recommended where possible.

Transform, Create Become is not a crisis service.  Counsellors cannot be available in an emergency. Counselling sessions may identify alternative support if necessary and help may be provided to find this support.



Sessions must be paid for at least 48 hours in advance by PayPal or direct bank transfer. If I miss an appointment without giving 48 hours’ notice I will forfeit my fee unless I have been in an accident or other emergency.

Sessions are charged as follows:

Online Counselling 50 minutes (instant messaging, emails or video calls) = £30 per session

Face to Face CBT Counselling 50 minutes = £45 per session


If a number of appointments are booked and paid for in advance, package reductions can be applied.


Security and Safety

All data required to run an encrypted and secure platform will be stored safely and in line with new GDPR 2018 standards.

All records and exchanges are kept private and confidential except for discussion in supervision or if the identification of anyone being at risk of seriously harming themselves or another person.

The individual or ‘client’ must ensure their exchanges their counsellor are kept confidential, that no one else will be in the room during, or taking part in, live ‘conversations’ or will contribute to any email exchanges.

An individual or ‘client’ agrees not to engage in exchanges with a counsellor whilst under the influence of alcohol or non-prescription drugs.

Conduct of client

An individual or ‘client’ agrees to collaborate with the counsellor to meet their own goals or therapeutic outcomes. This includes turning up to sessions ready to work, carrying out any tasks set when not in session.

An individual or ‘client’ agrees not to post on social media extracts from their counselling exchanges or to make derogatory comments online about their counsellor. An individual or ‘client’ must endeavour to address the problem directly with their counsellor. If my problem cannot be resolved with the counsellor directly, the complaints procedure provided by the BACP must be followed, rather than publicising it online.

If problems with technology cause the breakdown of a live appointment, an attempt to re-connect will be established and may switch to another platform if necessary to enable the session to continue. If time is lost in this way, up to an extra ten minutes may be added on to the session. If less than half the session has been given, the fee can be reclaimed and carried over to the next appointment.

If anyone considers that a member of BABCP has acted in breach of the BABCP Standards of Conduct, Performance and Ethics (the Standards), that person should provide the Company Secretary of BABCP with signed and dated correspondence outlining the nature of the complaint together with any relevant supporting evidence.

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